At Prime Peak Haven, we prioritize the shopping experience of our customers by establishing clear and concise policies that govern the purchasing process. Understanding these policies can enhance your overall experience and ensure a smooth transaction.

Order Processing: All orders are processed within 1 to 3 business days. It is important to note that orders are not processed, shipped, or delivered on weekends or holidays. This processing time is essential for ensuring that each order is accurately fulfilled and prepared for shipment.

Shipping Times: The estimated delivery time for most items ranges from 7 to 15 business days, depending on the customer's location and product availability. It is advisable to consider this timeframe when placing an order, especially if the purchase is intended for a specific occasion.

Shipping Charges: Shipping costs will be calculated and displayed at checkout. Customers should be aware that promotional offers, such as free shipping, may apply under certain conditions. It is beneficial to review these options during the checkout process to optimize shipping expenses.

Order Tracking: Once an order has shipped, customers will receive a confirmation email containing tracking information. It is recommended to allow up to 48 hours for tracking updates to become available, as this delay can occur due to processing times with shipping carriers.

International Shipping: Prime Peak Haven currently offers worldwide shipping. Customers should be informed that international orders may incur customs duties and taxes imposed by their respective countries. These additional fees are the responsibility of the customer and should be factored into the total cost of the order.

Delays: While every effort is made to deliver products promptly, occasional shipping delays may occur due to high demand, customs processing, or unforeseen circumstances. Customers are encouraged to remain patient and check their tracking information for updates during such instances.

Customer Support: For any questions or concerns regarding orders, customers can reach out to our support team via email at support@primepeakhaven.com. Our team is dedicated to addressing inquiries and providing assistance to ensure a satisfactory shopping experience.

By familiarizing yourself with these shopping policies, you can navigate the purchasing process with confidence and clarity. We appreciate your understanding and cooperation as we strive to provide exceptional service.