At Prime Peak Haven, we prioritize the shopping experience of our customers by establishing clear and concise policies that govern the purchasing process. Understanding these policies can enhance your overall experience and ensure a smooth transaction. Order Processing: All orders are processed within 1 to 3 business days. It is important to note that orders are not processed, shipped, or delivered on weekends or holidays. This processing time is essential for ensuring that each order is accurately fulfilled and prepared for shipment. Shipping Times: The estimated delivery time for most items ranges from 7 to 15 business days, depending on the customer's location and product availability. It is advisable to consider this timeframe when placing an order, especially if the purchase is intended for a specific occasion. Shipping Charges: Shipping costs will be calculated and displayed at checkout. Customers should be aware that promotional offers, such as free shipping, may apply under certain conditions. It is beneficial to review these options during the checkout process to optimize shipping expenses. Order Tracking: Once an order has shipped, customers will receive a confirmation email containing tracking information. It is recommended to allow up to 48 hours for tracking updates to become available, as this delay can occur due to processing times with shipping carriers. International Shipping: Prime Peak Haven currently offers worldwide shipping. Customers should be informed that international orders may incur customs duties and taxes imposed by their respective countries. These additional fees are the responsibility of the customer and should be factored into the total cost of the order. Delays: While every effort is made to deliver products promptly, occasional shipping delays may occur due to high demand, customs processing, or unforeseen circumstances. Customers are encouraged to remain patient and check their tracking information for updates during such instances. Customer Support: For any questions or concerns regarding orders, customers can reach out to our support team via email at support@primepeakhaven.com. Our team is dedicated to addressing inquiries and providing assistance to ensure a satisfactory shopping experience. By familiarizing yourself with these shopping policies, you can navigate the purchasing process with confidence and clarity. We appreciate your understanding and cooperation as we strive to provide exceptional service.

At Prime Peak Haven, we are committed to providing exceptional customer service and delivering high-quality fitness products. Please carefully review our return and refund policy before placing an order. Returns – Hassle-Free Process We offer a 30-day return window for eligible items. To qualify for a return: Items must be unused, unworn, and returned in their original packaging. Return requests must be initiated within 30 days of the delivery date. Important Policy on Size Exchanges We do not offer size exchanges. Please carefully review our size charts before placing your order, as all sales are considered final regarding size selection. Return Process To start a return: Contact us at support@primepeakhaven.com with your order number and the reason for your return. Our team will review your request and provide return instructions. Once we receive and inspect your returned item, eligible refunds will be processed back to your original payment method within 5–7 business days. Important Notes Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Shipping fees are non-refundable unless the return is due to an error on our part. We do not accept returns on clearance, final sale, customized, or promotional giveaway items. Items sent back without prior return authorization will not be accepted. Size-related issues are not eligible for returns or refunds. Items returned in a condition other than new (worn, washed, damaged, missing packaging) may result in a partial refund or no refund based on inspection. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed and automatically applied to your original method of payment within 5–7 business days. Shipping charges are non-refundable. A partial refund or refusal may apply if the returned item does not meet our eligibility standards. Damaged or Incorrect Items If you received a defective, damaged, or incorrect item, please contact us immediately at support@primepeakhaven.com. We will prioritize resolving the issue for you at no additional cost, either by replacing the item or issuing a full refund. 🛡️ Our Promise Prime Peak Haven is here to support your fitness journey with top-quality gear and outstanding service. For any questions or support needs, please email us at support@primepeakhaven.com.